Decision Support Projects

Resonate consultants have conducted a wide range of social policy and statistical analysis; using policy simulation techniques to improve forecasting, improving analytical processes and creating shareable and repeatable analysis tools to better meet client information needs.

Our research experience has identified a common theme - large organizations typically produce a lot of excellent analysis, but this work often goes toward one-time research efforts.  Updating analysis often becomes as much work as the first time it was done.

Our research experience coupled with our strong information technology background allows us to deliver sophisticated analytics which are:

  • Repeatable;
  • Documented; and
  • Tested.

Our researchers are supported by a talented communications and documentation team – ensuring that our results are accessible, clear and concise and enabling our clients to effortlessly put them to use for decision-making and planning.

Some of the research studies Resonate has most recently conducted are:

Program Evaluation, Child Care Resource and Referral Program

2008 - 2009


The BC Ministry of Children and Family Development's Early Years Team contracted Resonate to evaluate their province-wide Child Care Resource and Referral (CCRR) Program.

The CCRR program had recently experienced changes in funding levels and program delivery and the Ministry wanted to ensure that the program was meeting the current needs of BC communities as well as provide information to support decision making.


The CCRR program, operated through a number of non-profit organizations and funded by the Ministry, is part of an overall strategy to improve the quality, capacity and inclusiveness of child care in British Columbia communities. There are 40 sites located in five regions across the province. Key client groups include child care providers and families. CCRRs provide information, resources, and support to enhance awareness of and access to quality child care.
Resonate consultants used a mixed method approach to ensure that participation was solicited from all key client groups, staff members, regional coordinators and community stakeholders. The team collected data by:

  • Facilitating on-site focus groups with child care providers and parents at a random selection of sites throughout the province;
  • Conducting on-site interviews with staff at a random selection of sites throughout the province;
  • Hosting telephone interviews with staff;
  • Distributing an online survey throughout the network of staff, clients, and community stakeholders; and
  • Developing an online email questionnaire for Regional Coordinators.

All of these elements were incorporated into a comprehensive research report; and the team also authored a brief report intended for general distribution and delivered a presentation to provincial program coordinators and key ministry staff.

Regional Partner Research Program

2004 - 2009


In 2004, Resonate consultants assisted Tourism British Columbia to create a standard data collection system to assess regional marketing efforts.

Once each quarter since March 2004, we analyze data files from each tourism region  and prepare reports that assess regional marketing efforts and track trends in visitor contacts and interest.

The client is able to explore changes over time, as well as changes by region, market, and citation of information sources.


Each of the files collected contains information on visitor origin, methods of contact, source of information, and permission for follow-up research for each individual who makes contact with the regions in search of travel information. Resonate consultants clean the files to ensure consistency , assess them for anomalies and merge them for analytical purposes before preparing each quarterly report.


Social and Economic Impact Study of Casino Gambling in the Lower Mainland

2004 - 2007


The Gaming Policy and Enforcement Branch, Ministry of Public Safety and Solicitor General, commissioned a research study to examine the social and economic impacts of gambling in Lower Mainland communities affected by the relocation of a casino and/or the introduction of slot machines.

Resonate consultants conducted the study which provided the Province with data to inform problem gambling policy, program development and resource allocation as well as provided important information for planning at the community level to help to inform future policy decisions.


The study had three components:

  • A baseline measure, collected before changes in gambling access occurs;
  • Post measures, where interim measures were collected at agreed upon intervals; and
  • Interim reports prepared after every periodic collection of data as well as a final report.